Refund policy

The "Stress-Free" Return Policy
The TL;DR: We want you to love what you ordered. If you don’t, we’ll fix it.

The Window
You have 30 days from the date of delivery to decide if your purchase is a keeper.

The Condition
To be eligible for a return, items must be:

Unused and in the same condition you received them.

In the original packaging (we appreciate you keeping those boxes!).

Accompanied by proof of purchase (your order confirmation email works great).

The Process

Start your return: Email us at [Your Email] with your order number.

Ship it back: We’ll send you a prepaid shipping label (the cost of shipping will be deducted from your refund).

Get paid: Once we receive and inspect your item, we’ll process your refund to your original payment method within 5–7 business days.

Exchanges
Found a better color or need a different size? We offer free exchanges! Just reach out, and we’ll get the new item headed your way as soon as the original is back in the mail.

Damaged or Incorrect Items
If we messed up or the mail carrier was a bit too rough, please let us know within 48 hours of delivery. We’ll replace it at zero cost to you.

3. Best Practices for Google Shopping
Google’s Merchant Center has specific requirements to ensure your products show up with those "Free 30-day returns" badges.

Be Specific about Fees: Clearly state if you charge a restocking fee (e.g., 10%) or if the customer pays for return shipping.

Include a Dedicated URL: Ensure your policy lives on its own page (e.g., yourstore.com/returns).

Highlight "Final Sale": If certain items (like intimates, perishables, or custom goods) cannot be returned, list them explicitly to avoid disputes.

Pro-Tip: Use a Table for Quick Scanning
Customers rarely read the fine print. Providing a quick-reference table at the top of your page is a huge win for user experience:

Feature    Policy Detail
Return Window    30 Days
Return Shipping    $5 Flat Fee (or Free)
Restocking Fee    None
Refund Method    Original Payment